Privacy Policy

We are committed to protecting and respecting your personal information and privacy.

This policy explains when and why we collect personal information about you, and outlines how we use and protect it. We may update this policy from time to time.

If you have any questions regarding this policy or our privacy practices, please send them in writing to Sell My Home or Rent My Home, 61 Abbey Street, Leicester.

Who We Are

We are Sell My Home and Rent My Home, trading names of Online Estate Agents Ltd, a company registered in England.

How do we collect information from you?

We gather information when you use our website, provide it to us, or to our franchisees/partner agents, or occasionally from third parties.

Our Network

We operate both owned and franchised/partner agent networks. Our franchisees/partner agents are independent businesses licensed to operate under our brand. This privacy policy applies to the information you provide to us or to any company within our group.

What type of information do we collect?

We may collect personal information including:

• – Your name, email address, phone number, and property address.
• – Details from enquiry forms related to property insurance, mortgages, or legal services.
• – Cookie data related to website usage.
• – Financial details, mortgage arrangements, and proof of funds for transactions.
• – Property details such as photographs, floor plans, EPC ratings, and survey results.

How is your information used?

We and our franchisees/partner agents may use your information for:

• – Fulfilling contractual obligations.
• – Seeking feedback on our services.
• – Sending requested communications and marketing materials.
• – Administrative and analytical purposes.
• – Legal and compliance obligations.

Retention of Information

We review our data retention periods regularly. Your personal information will only be kept as long as necessary or as required by any contract.

Who has access to your information?

We only share personal data with third-party service providers, including:

• – Mortgage brokers and financial advisors.
• – Solicitors and conveyancing agents.
• – Property maintenance providers.
• – Utility companies and tenant referencing agencies.
• – Marketing and administration service providers.
• – Legal, regulatory, and compliance bodies.

Your Choices

You may withdraw consent at any time. You can opt out of direct marketing by following unsubscribe instructions in communications or by contacting us directly.

Your Rights

You have the right to:

• – Access your personal information.
• – Correct or delete your personal information.
• – Restrict or object to the use of your personal data.
• – Withdraw consent and request data transfer.

For changes, contact us at dataprotection@sellmyhome.co.uk.

Security Measures

We take security seriously and implement appropriate safeguards, but no data transmission over the internet is 100% secure.

Cookies

We use cookies to enhance user experience. You may disable cookies, but it may affect website functionality. Refer to our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party sites not governed by this policy.

International Data Transfers

Your data may be transferred outside the UK with appropriate security measures in place.

Telephone and Website Recording

We may record telephone calls and track interactions on our site for internal improvements.

Review of this Policy

We regularly review this privacy policy. Last updated: February 2025.

Our Premises

We have CCTV on our premises and car parks for security purposes.

Under 18?

If you are under 18, obtain parental/guardian consent before providing any personal information.

Handling Client Money Policy

This document outlines Rent My Home’s procedure for handling client money and ensures compliance with the Property Redress Scheme and The Client Money Protection Scheme for Property Agents 2018. View legislation.

Online Estate Agents Ltd trading as Sell My Home and Rent My Home (“Rent My Home”) is a member of the Property Redress Scheme and Client Money Protection (CMP).