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This policy outlines the use of Closed-Circuit Television (CCTV) by us and our managed properties. It is designed to ensure our use of surveillance systems is lawful, proportionate, and respects the privacy of tenants, visitors, and the general public, in line with the Surveillance Camera Code of Practice and UK GDPR.
This policy applies to all CCTV systems installed at any of our managed properties, including tenants, visitors, staff, contractors, and service providers.
We comply with: UK GDPR, Data Protection Act 2018, Protection of Freedoms Act 2012, Surveillance Camera Code of Practice, and the Human Rights Act 1998 (Article 8: Right to privacy).
CCTV is used to protect tenants and visitors from crime, deter vandalism and theft, monitor communal areas for safety, and assist in resolving incidents. It will not be used for covert monitoring or personal scrutiny unless legally required.
Cameras are placed in necessary and proportionate locations such as entrances, hallways, driveways, and exteriors. They are not placed in private areas such as bedrooms, lounges, or bathrooms.
Clear signage is placed near cameras. Tenants and visitors are informed via signage.
Footage is stored securely for up to 30 days unless required for an investigation. Access is strictly controlled.
Only authorised staff may access footage. Tenants may request access under data protection rights. Law enforcement access requires formal request. Such requests should be submitted to [email protected]
A designated Data Protection Officer ensures compliance. All relevant staff are trained, and third parties must follow data protection standards.
CCTV use and placement are reviewed annually. Risk assessments are conducted for new installations.
Complaints can be directed to the Data Protection Officer. All concerns are addressed in accordance with the Code of Practice.
This policy is reviewed annually or sooner if legally required.
Mr J Lovelle
[email protected]