Please read these terms and conditions (“Terms”) carefully. They are a legal
document and grant rights and responsibilities to users of the RentMyHome.co.uk website
(“the Site”). You can print them or store them for later reference. By your
continued use of the Site you agree to be bound by these Terms.
If after reading these Terms you do not agree to be bound by them please exit the Site
- Please note the refer a friend scheme is only offered on signed and let fully managed landlords.
The Site is provided by Online Estate Agents Ltd trading as RentMyHome.co.uk Limited (“us/we“). Our registered
address is 8 St Thomas Street, London, SE1 9RR
- Use of the site
You may not cause any nuisance, annoyance or inconvenience to RMH, RMH's customers or
users of the Site. You agree to indemnify RMH against any costs, claims, expenses or
legal proceedings that may be taken as a result of your use of the Site.
You agree that you are responsible for the security and use of any passwords and
usernames to be used in accessing the Site. You agree to take all reasonable steps to
protect and keep secure those passwords and usernames. If you fail to do so, you will be
held responsible for any unauthorised use of your passwords and usernames and any damage
or loss that may arise as a result
- You agree that you will not use the Site or any facility provided by
to send, receive, distribute, store, or otherwise deal with any material
which is defamatory, offensive, illegal, obscene, subject to the
intellectual property rights of others in breach of such rights, or breaches
any duty of confidentiality by which you are bound.
- You agree not to use the Site in any way that may be connected with
distribution of multiple unsolicited emails.
- You agree to indemnify RMH against any costs, claims, expenses or
proceedings that may be taken as a result of breach of any of the Terms
& Conditions contained in these Terms. Further, RMH may at any time
withdraw any access and privileges that you may have to the Site or any
other services, or areas provided by them, if you are in contravention of
any of the Terms or Conditions contained herein.
- As the customer, you will verify information displayed by RMH in
to your property and will advise RMH of any inaccuracies. Any material
changes which may affect a property's description post instruction must be
informed to RMH by you, the selling customer.
- You allow a member of the RMH team access to the property being
for sale in order to confirm the accuracy of both valuation and
- All agreed fees and charges will be confirmed in writing, following
instructions to market your property.
- There are no contractual time period tie ins. You are free to
any or as many alternative or additional estate agents in conjunction with
the RMH service as you wish.
Our credit reference checking services: The use of our
checking services is optional for all landlords and tenants. The additional
terms and conditions that govern these are:
Your use of the site and listing on the portals shall be limited to the first occurrence
of the acceptance of an offer or the expiration of your marketing time (30 days on the
DIY package, 90 days on the Essential Package).
Referencing Terms and Conditions:
As part of the RMH service, we offer to reference prospective tenants on behalf of our clients.
This reference is undertaken by a professional third party and costs £55 per tenant. This
fee is non refundable. The landlord’s decision on whether they wish to accept a
is final. In the event of an unsuccessful application we will provide the prospective tenant
with the full report which they can then use as they see fit in future house hunting.
In the event a reference comes back as failed or there remains doubt about the
ability of the
tenants to cover the rent then a guarantor may be required by the landlord. This is charged at
the same rate as the reference £55 including VAT. This fee is non
Additional Obligations if you are a Landlord
As a landlord advertising property via our Site, you agree to the following additional
obligations to us.
- You warrant that you have the necessary authority to market any
that you Post on this Site as your Content. You warrant that you hold the
necessary licences, consents and authorities to use, display, reproduce and
publish your Content. You agree to notify us immediately if the property you
have posted on or via this site is no longer available either by sending us
an email to [email protected] or by updating your RMH dashboard.
- You agree that you will not create any liability for us or cause us
lose (in whole or in part) the services of our ISPs or other suppliers.
- You agree to provide a contactable telephone number and email address
enable RMH to effectively monitor and pass on tenant leads to you.
- You agree to allow RMH to monitor your response to its leads. You
that RMH and its agents may record all phone calls between RMH and you or
when delivering to you or replaying leads to you for prospective tenants or
- You agree to read and abide by all notices posted on our Site from
Pre-Approval of property listings
RMH will review and pre-approve any property listing proposed for publication
on the Site before publishing. The listing may be rejected on the grounds
that its content is a breach of these Terms, that the property so advertised
is located outside of England, Wales and Scotland as defined by our “List
of acceptable Postcodes” or any other grounds solely at RMH’s
If at any time you make changes to the material which RMH has previously
approved in such a way as that material would not have received pre-approval
RMH reserves the right to remove your material from the Site and to retain
any monies paid over without obligation to refund any monies. This right of
removal and non-refund may be exercised at the sole discretion of RMH and
with good reason.
It remains your responsibility to maintain the accurate contact details you
have provided to us. Failure to do so will be a breach of these Terms. If we
cannot contact you within 10 working
days of any
attempt to do so we reserve the right to remove your
advertisement from the Site
without Notice to you or any third party.
Intellectual property rights
We are the owner or the license of all intellectual property rights in
our site, and in the material published on it. Those works are protected by
copyright laws and treaties around the world. All such rights are
- You may print off a copy, and may download extracts, of any page(s)
our site for your personal reference and you may draw the attention of
others to material posted on our site.
- You must not modify the paper or digital copies of any materials you
received from RMH, printed off or downloaded in any way. You must not use
any illustrations, photographs, video or audio sequences or any graphics
separately from any accompanying text.
- Our status (and that of any identified contributors) as the authors
material on our site must always be acknowledged.
- You must not use any part of the materials on the Site for commercial
purposes without obtaining a license to do so from us or our licensors,
which may be withheld without reason.
- If you print off, copy or download any part of our site in breach of
you must, at our option, return or destroy any copies of the materials you
- As the owner of the property, you agree to take full responsibility
the accuracy of the property particulars and hereby indemnify us against any
costs, claims, expenses or legal proceedings that may arise as a result.
- Except as expressly authorised by us you agree not to copy, download,
adapt, modify, rent, lease, loan sell distribute or create derivative works
of any material contained in or content of the Site in whole or in part.
- CAP ON LIABILITY.
YOU AGREE THAT OUR TOTAL LIABILITY TO YOU WILL BE NO GREATER THAN THE AMOUNT OF FEES (IF
ANY) THAT YOU HAVE PAID TO US.
- Credit and debit card
transactions: RMH makes
all reasonable efforts to ensure that all credit card and debit card
transactions are secure. However, if unauthorised charges appear on your
credit card or debit card statement for any card used on or through this
Site at any time during or after you conduct your transaction with us or
disclose your card details to us on this Site, RMH will not be liable or
responsible in any way in respect of any damage or loss of whatsoever nature
suffered by you arising from or in any way connected with that use,
transaction or disclosure, subject only to any statutory rights which you
- Errors and omissions etc: We
do not warrant
that the information published on this Site will be error free and in using
this Site you acknowledge that the property details and all other
information including information relating to properties published on this
Site may include inaccuracies, mistranslations or typographical errors.
While RMH makes reasonable efforts to ensure that the listing of any
property complies with applicable law, the listing of any property on or via
our Site is not and should not be taken as a recommendation from RMH or a
representation that the property will be suitable for any purpose or that a
tenant or a guarantor will be suitable for any particular property or lease
or they any of them will comply with the terms of any lease or guarantee.
RMH will in no way be liable to you in the event that the property is not
suitable for your purpose or that the tenant or guarantor or landlord is not
suitable or fails to comply with their obligations under any lease or
- TYPES OF LOSS AND DAMAGE NOT CLAIMABLE
- NEITHER RMH NOR ANY OF ITS DIRECTORS, OFFICERS,
SUBSIDIARIES, AFFILIATES, AGENTS, OTHER PARTNERS OR REPRESENTATIVES WILL
BE LIABLE FOR ANY LOSS OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH
YOUR USE OF ANY INFORMATION, PRODUCTS, SERVICES, MATERIALS AND/OR
PROPERTY OR OFFERED THROUGH THIS SITE INCLUDING BUT NOT LIMITED TO ANY
LOSS OF DATA, INCOME PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO
PROPERTY AND CLAIMS OF THIRD PARTIES OR ANY INDIRECT OR CONSEQUENTIAL
LOSS OR DAMAGES EVEN IF RMH HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH LOSS OR DAMAGE OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE.
- YOU ALSO AGREE THAT RMH AND PROVIDERS OF DATA
AND TELECOMMUNICATIONS SERVICES TO RMH WILL NOT BE LIABLE TO YOU FOR ANY
LOSSES OR DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THIS SITE OR
OUR SERVICES AND YOU AGREE TO WAIVE ANY AND ALL CLAIMS IN RELATION TO
THAT USE OR INABILITY TO USE (WHETHER BASED ON CONTRACT, TORT OR ANY
- THIS SITE IS MADE AVAILABLE TO YOU ONLY ON AN "AS IS"
THE MAXIMUM EXTENT PERMITTED BY LAW, RMH ACCEPT NO LIABILITY FOR ANY
INFECTION BY COMPUTER VIRUS, BUG, TAMPERING, UNAUTHORISED ACCESS,
INTERVENTION, ALTERATION OR USE, DEFRAUD, THEFT, TECHNICAL FAILURE,
ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY OR ANY OCCURRENCE
BEYOND ITS CONTROL WHICH COMPRISES OR AFFECTS THE ADMINISTRATION,
SECURITY, FAIRNESS OR THE INTEGRITY OR PROPER CONDUCT OF ANY ASPECT OF
- YOU AGREE TO INDEMNIFY AND HOLD RMH, ITS DIRECTORS, OFFICERS,
EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS, OTHER PARTNERS OR
REPRESENTATIVES HARMLESS FROM ANY LOSS, DAMAGE, LIABILITY, CLAIM OR
DEMAND, COSTS OR EXPENSES INCLUDING REASONABLE LEGAL FEES, MADE BY ANY
THIRD PARTY DUE TO OR ARISING OUT OF YOUR USE OF THE SITE OR YOUR
- ALL USE BY YOU OF THIS SITE IS AT YOUR OWN RISK AND YOU
COMPLETE RESPONSIBILITY FOR ALL RISK OR LOSES OR DAMAGE, INCLUDING ANY
RESULTING FROM YOUR DOWNLOADING, UPLOADING AND/OR USE OF OR REFERRING TO
OR RELYING ON INFORMATION, PRODUCTS, PROPERTIES, SERVICES OR MATERIALS
PROVIDED ON THIS SITE OR ANY OTHER INFORMATION OBTAINED FROM YOUR USE OF
Reliance on information posted Commentary and other materials posted on our site
are not intended to amount
to advice on which reliance should be placed. We disclaim all liability and
responsibility arising from any reliance placed on such materials by any
visitor to our site, or by anyone who may be informed of any of its
RMH does not make any representation or warranty as to whether any property advertised (“the
Property”) on the Site is;
Free of encumbrances or charges, burdened by any easements or restrictive covenants or
any other unexpired right.
- Held legally or beneficially by the party so holding out.
- That any property listing to that effect is a statement of fact.
- Not subject to any planning orders or compulsory purchase orders, or
other statutory or non-statutory conditions which may adversely affect
the value of any property advertised on the Site or the right of
transfer of any individual holding out their right to transfer the
- Is otherwise accurately described.
You should make any checks or searches or take any relevant steps that may reveal faults in
title or suitability of the property for your purposes and seek independent legal and
surveying advice prior to any purchase of property (If you have any queries regarding
solicitors contact www.lawsociety.org.uk,
for surveyors contact www.rics.org)
The property listings placed on the Site do not constitute any part of an
offer or contract. It is the responsibility of the individuals concerned to
make offers to rent or let and to conduct any relevant negotiations. RMH
will receive offers on behalf of the Landlord and therefore be actively
involved in the rental negotiation, if requested. There may be an additional
fee for this service.
Correspondence and general management
The RentMyHome team are committed to assisting with correspondence between
tenants and landlords. Under the Listing Package, landlords are obligated
respond to viewing requests independently, with the tenant management team
assisting. A member of the team will take responsibility for all offers,
feedback and all enquires.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans,
worms, logic bombs or other material which is malicious or technologically
harmful. You must not attempt to gain unauthorised access to our site, the
server on which our site is stored or any server, computer or database
connected to our site. You must not attack our site via a denial-of-service
attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the
Computer Misuse Act 1990. We will report any such breach to the relevant law
enforcement authorities and we will co-operate with those authorities by
disclosing your identity to them. In the event of such a breach, your right
to use our Site will cease immediately.
We will not be liable for any loss or damage caused by a distributed
denial-of-service attack, viruses or other technologically harmful material
that may infect your computer equipment, computer programs, data or other
proprietary material due to your use of our site or to your downloading of
any material posted on it, or on any website linked to it.
We aim to update our site regularly, and may change the content at any
If the need arises, we may suspend access to our site, or close it
indefinitely. Any of the material on our site may be out of date at any
given time, and we are under no obligation to update such material.
We reserve the right to remove from the Site any material for any reason
without notice to you or any third parties at our sole discretion. We accept
no liability for loss or damage as a result of any such removal
Links from our site
Where our site contains links to other sites and resources provided by
parties, these links are provided for your information only. We have no
control over the contents of those sites or resources, and accept no
responsibility for them or for any loss or damage that may arise from your
use of them.
Uploading material to our site
Whenever you make use of a feature that allows you to upload material to
site, or to make contact with other users of our site, you must comply with
these Terms. You warrant that any such contribution does not contain any
material which is defamatory, offensive, illegal, obscene, subject to the
intellectual property rights of others in breach of such rights, or breaches
any duty of confidentiality by which you are bound, and you indemnify us for
any breach of that warranty.
Any material you upload to our site will be considered non-confidential
nonproprietary, and we have the right to use, copy, distribute and disclose
to third parties any such material for any purpose. We also have the right
to disclose your identity to any third party who is claiming that any
material posted or uploaded by you to our site constitutes a violation of
their intellectual property rights, or of their right to privacy, or is in
breach of any statutory provisions or is in any other way illegal.
We will not be responsible, or liable to any third party, for the content
accuracy of any materials posted by you or any other user of our site. We
have the right to remove any material or posting you make on our site if, in
our opinion, such material does not comply with these Terms.
RMH will not accept any liability for loss or damage that arises from your
accessing of the internet. You access the internet at your own risk and are
bound by the laws of any relevant jurisdiction. Any loss which you suffer as
a result of interrupted access or inability to access the internet shall not
be the responsibility of RMH.
Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim
arising from, or related to, a visit to our site [although we retain the
right to bring proceedings against you for breach of these conditions in
are governed by English law.
expected to check this page from time to time to take notice of any changes
we made, as they are binding on you. Some of the provisions contained in
elsewhere on our site. You continued use of the Site will be regarded as
acceptance of any changes thus published.
RMH will not accept any variation of the Terms by you unless agreed in
writing. RMH is under no obligation to agree to such a variation and may
withhold it at their sole discretion and without reason.
Notices may be served by post to our Registered Office as detailed above.
RMH may serve notice on you by post or by email. Notice shall be effective
from the date of posting or the date of sending by email.
Duration and Termination
These Terms bind you immediately, your use of the Site is acceptance of
they may only be terminated if;
- You breach any of the terms and conditions contained herein
- RMH terminates them by written Notice served by either email or post
giving 14 days notice.
- You issue Notice in writing by post to RMH of your wish to terminate
contractual arrangement between RMH and yourself, settle any outstanding
fees and giving 14 days notice.
- Statutory Rights
Nothing contained in these Terms effects your statutory rights.
Payment will only be accepted by credit or debit card payable through an
online system provided or authorised by RMH. Charges may be suspended at any
time by RMH at their sole discretion for a period at their sole discretion.
Please refer to our present scale of charges
As part of the RMH service, we provide an inventory and check-in service
behalf of our clients. This inventory and check-in service is undertaken by
a professional third party. Once the inventory has been scheduled:
- If you wish to re-schedule the inventory then you will need to notify
RMH in writing at least 48 hours before the scheduled time of the
inventory. Re-scheduling after this period will incur a £65
(excluding VAT) fee.
- If you wish to cancel the inventory then you will need to notify
RMH in writing at least 48 hours before the scheduled time of the
Confidentiality, Privacy & Data Protection
- RENTMYHOMECO.UK (‘RMH’) is the
for data protection purposes. This means that RMH collects and
holds your information and decides what it will be used for. RMH
is subject to the requirements of data protection legislation
applicable to the UK and must use your personal data in
accordance with the law. RMH is registered with the Information
Commissioner’s Office (ICO), with registration number
ZA251856. RMH’s contact details are:
Once a tenant's viewing has been confirmed, their phone number and email address will be
passed onto the landlord to communicate any further arrangements ahead of the scheduled
Address: 8 St Thomas Street, London, SE1 9RR
Email: [email protected]
- RMH keeps your information confidential and will not disclose it to
third parties unless
- Authorised by you;
Necessary as part of the estate agency services RMH is providing to you
(performance of a contract);
- Required by law or RMH’s professional rules;
- Necessary for the purposes of RMH’s legitimate interests
or those of a third party (in other words, RMH has a compelling
justification for the disclosure); or
- Necessary to protect your vital interests or those of another
person i.e. to protect a life.
- RMH is owned by a parent company called ONLINE ESTATE AGENTS LTD
OEA also owns MANAGEMYHOME.CO.UK and SELLMYHOME.CO.UK. While
these are all separate legal entities (separate companies), the same
staff work in each and the same records management systems are used in
all companies. This means that your information will be visible across
all of the companies albeit by exactly the same staff that are also
working in the company that you have instructed
- RMH uses your information primarily to provide estate agency services
you. RMH also uses your information for: accounting and billing
purposes; to comply with legal and regulatory obligations, and to manage
its business effectively. RMH may also send you information about its
services or events that it thinks may be of interest to you. You will be
given an option to opt-out of receiving these communications.
- RMH may work with other professionals such as solicitors, surveyors,
mortgage brokers etc. to progress your property matter, and may need to
disclose relevant information about you to them in order to provide
their services to you. Please contact RMH if you have any queries about
- Sometimes RMH outsources part of its work to other people or
to improve efficiency in its services and your customer experience. For
example, RMH outsources property photography. RMH will always carry out
due diligence and obtain confidentiality agreements from such outsourced
providers. If you would like more information about RMH’s
outsourcing arrangements, please contact RMH.
- RMH may correspond with you by email if you provide RMH with an email
address, unless you advise us in writing that you do not wish RMH to do
so. You acknowledge that email may not be secure. Email will be treated
as written correspondence and RMH is entitled to assume that the
purported sender of an email is the actual sender and that any express
or implied approval or authority referred to in an email has been
validly given. Please be aware that RMH may monitor and read any email
correspondence travelling between you and any mail recipient at RMH as
part of its monitoring activities to ensure compliance with its
Information Management & Security Policy.
- RMH will aim to communicate with you by such method as you request.
often than not this will be in writing but may be by telephone if it is
- Where you provide RMH with fax or email addresses for sending
to, you are responsible for ensuring that your arrangements are
sufficiently secure and confidential to protect your interests. You must
tell RMH if this method of communication is not secure so that RMH can
use an alternative method.
- The Internet is not secure and there are risks if you send sensitive
information in this manner or you ask RMH to do so. Please be aware that
the data RMH sends by email is not routinely encrypted.
- RMH will take reasonable steps to protect the integrity of its
systems by screening for viruses on email sent or received. RMH expects
you to do the same for your computer systems.
- It is very unlikely that RMH will change its bank account details
the course of your matter. In any event, RMH will never contact you by
email to tell you that its details have changed. If you receive any
communications purporting to be from RMH, that you deem suspicious or
have any concerns about (however slight), please contact RMH by
- Once your matter has concluded, RMH will hold your records on its
management systems for at least 6 years from the date that the matter is
closed in line with RMH’s retention periods. After that period has
elapsed, RMH will delete your records from its electronic systems. Once
that has happened, your records will no longer be available.
- RMH transfers your personal data outside of European Economic Area
where your personal data is backed up to cloud storage provided by
companies based in the US. RMH’s storage providers are certified
to the EU-US Privacy Shield Framework which means that they agree to
process personal data to the standards expected by Europe. RMH’s
storage providers are bound by the same data protection laws as RMH,
meaning that they have the same obligations to keep your information
- If you are an individual, you have the following rights under the
Protection Regulation (GDPR):
- Right to access personal data – you can request details
from RMH of the personal data that RMH holds about you;
- Right to object to processing – you can tell RMH that you
want it to stop processing your personal data;
- Right to object to automated individual decision making
including profiling – you can object to RMH making
decisions about you solely by using a computer system without
any human consideration. RMH does not currently do this;
- Right to rectification – you can ask RMH to correct
personal data that it holds about you because you believe it is
- Right to erasure – you can ask RMH to delete the personal
data that it holds about you;
- Right to restrict processing – you can tell RMH that you
only want it to use your personal data for a specific reason.
- Please note that the rights described above are not absolute rights
(they are not rights that will be automatically granted), as RMH has to
consider whether there are any reasons why it cannot meet your request.
For example, RMH will not be able to delete data that it is legally
obliged to keep. RMH will let you know if it is not able to meet your
request and the reason why (where it is appropriate to disclose this
information to you).
- You also have the right to complain to the Information Commissioner’s
Office (ICO) if you are not happy with the way that RMH handles your
personal data. You can contact the ICO at Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF or by calling the ICO’s helpline on
0303 123 1113.
- Please note that where you provide consent to RMH using your personal
data, you are entitled to withdraw that consent at any time. You can do
this by informing your sales agent or contacting RMH’s designated
Data Protection Manager.
- RMH has appointed Katie George as its Data Protection Manager
and you can contact her to discuss any data protection related issues or
queries on 02038756999 or at [email protected]
If you have any concerns about material that appears on our site, please
contact [email protected] or call us at 02038756999
Thank you for visiting our site.
- Notice of Right to Cancel
In accordance with the terms suggested by The Property Redress Scheme we provide notice to our
customers that they
have the right to cancel, for whatever reason, the services of Online Estate Agents Ltd within
14 days of instructing Online Estate Agents Ltd.
We will refund all monies except those that are part of a product that have been instructed
by our customers.
These may include: professional photographs, professional floorplan,
EPC and any other products priced as per the pricing schedule viewable on the
RentMyHome.co.uk Ltd website.